Consumer's Service

Warranty Policy

We have a technical team to support consumers, always have a good after-sales policy to bring confidence to users.

Warranty policy applies to all products distributed by VietPhatGroup.

I. Warranty Scope

1. Warranty period:

Camera and recorder are warranted for 12 months from the date of purchase.

The source is warranted for 6 months from the date of purchase.


2. Warranty conditions:

The product will be warranted if the following conditions are met:

  • Products still in the warranty period.
  • The warranty stamp is intact and full of information: date, month, year of product purchase.
  • Damage due to component quality or manufacturing process error.
  • The product is not subject to a warranty waiver.


3. Conditions of warranty refusal:

Products under one of the following conditions will be voided warranty

  • The product does not have a warranty stamp, the warranty stamp is torn, overwritten or modified
  • Products damaged by natural disasters, fires, floods, lightning strikes, rust ...
  • The product explodes or is damaged due to the incorrect use of the specified voltage.
  • Customers cause defects such as deformation, breakage, scratches
  • The product is not installed, maintained, used in accordance with the instructions, causing damage.
  • Products are changed, repaired by technicians not belonging to VietPhatGroup Company.
  • Products are not purchased from VietPhatGroup Company.
  • Product warranty expires.
  • No warranty on attached spare parts such as power, cable, Jack….

II. Where to Receive Warranty:

 Please contact us at the following addresses:

  •  Address: 51 Pham Ngoc Thach, Hiep Thanh Ward, Thu Dau Mot, Binh Duong
  •  Hotline: (0274) 38 78 113
  •  Email:
  •  Website: